Privacy Policy
T3Networks’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by T3Networks anytime you interact with T3Networks, such as when you visit our web site, when you purchase T3Networks products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at T3Networks, and we go to great lengths to protect it.
Why we collect personal information:
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. If you do not want T3Networks to keep you up to date with T3Networks news, software updates and the latest information on products and services click www.T3Networksinc.com/optout.html and update your personal contact information and preferences.
What information we collect and how we may use it:
There are a number of situations in which your personal information may help us give you better products and services. For example: We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. When you interact with T3Networks, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; information about the T3Networks products and services you use, such as their serial numbers and date of purchase; and information relating to a support or service issue. We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide service that is more valuable to you. We collect information regarding customer activities on our web sites, T3Networks.com. This helps us to determine how best to provide useful information to customers and to understand which parts of our web sites, products, and Internet services are of most interest to them. We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve T3Networks’s products.
Publicly displayed information is public:
If you use a bulletin board or chat room on a T3Networks web site, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. T3Networks is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, T3Networks will collect that information from your interaction and the information will become publicly available.
When we disclose your information:
T3Networks takes your privacy very seriously. T3Networks does not sell or rent your contact information to other marketers.
Within the T3Networks Group:
To help us provide superior service, your personal information may be shared with legal entities within the T3Networks group globally who will take steps to safeguard it in accordance with T3Networks’s privacy policy.
With our service providers, affiliates, vendors, and strategic partners:
There are also times when it may be advantageous for T3Networks to make certain personal information about you available to companies that T3Networks has a strategic relationship with or that perform work for T3Networks to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with T3Networks’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the T3Networks web site At times, we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information:
T3Networks takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The T3Networks online client web portal uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the T3Networks online store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it is transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Internet Explorer.
Integrity of your personal information :
T3Networks has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by reviewing your account online. In addition, you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below. info@t3networksinc.com
Cookies and other technologies:
As is standard practice on many corporate web sites, T3Networks’s web site uses “cookies” and other technologies to help us understand which parts of our web sites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our web site, to make it even more rewarding as well as to study the effectiveness of our customer communications. Moreover, we use cookies to customize your experience and provide greater convenience each time you interact with us.
For example, knowing your first name could allow us to welcome you with a greeting the next time you visit the T3Networks web site Information such as your country and language helps us provide a more useful online experience. In addition, your contact information, product serial numbers, and information about your computer helps us register your products, personalize your experience, and set up your Internet service and T3Networks accounts and provide you with customer service.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
In some of our email messages, we use a “click-through URL” linked to content on the T3Networks web site When customers click one of these URL's, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply, avoid clicking text or graphic links in the email.
Our company wide commitment to your privacy:
As we said, T3Networks takes protecting your privacy very seriously. To make sure your personal information is secure; we communicate these guidelines to T3Networks employees and strictly enforce privacy safeguards within the company. In addition, T3Networks supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.
T3Networks’s web site has links to the sites of other companies. T3Networks is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
International users:
T3Networks abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. The following link provides more information about the U.S. Department of Commerce Safe Harbor Program. Privacy questions If you have questions or concerns about T3Networks’s Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us. The T3Networks Data Controller in your region will respond to your inquiry within 30 days.
Country or Region:
Contact Information:
United States
info@T3Networksinc.com
If you do not want T3Networks to keep you up to date with T3Networks news, software updates and the latest information on products and services please let us know at info@t3networksinc.com. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so. T3Networks may update its privacy policy from time to time. When we change the policy in a material way, a notice will be posted on our web site along with the updated privacy policy.
Last updated June 9, 2008 T3Networks Inc. All rights reserved.
Contact
Sales/Marketing Phone: (978) 852-2036
Phone Toll Free: (877) 8-KINETIC (854-6384) - Option 1
Fax: (978) 762-4779
Email: sales@t3networksinc.com
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